Questions about your order
If you have questions about a purchase or gift, you can get help from the seller. Sellers can help with shipments, answer specific questions about a subscription, and accommodate special requests.
If you don't have an existing order yet, you can contact any seller by visiting their product listing page and selecting "Contact Seller".
Can't find your shipment?
If you haven't received your order yet, visit your subscriptions page to see your estimated shipment date.
If you haven't received tracking information yet and should have, you can get help from the seller.
Visit your Account Page
How to contact Cratejoy support
Cratejoy support can help you with account or purchasing issues by creating a ticket with our team.